Volkswagen Passenger Cars India, is reaching out to its customers in the time of this lockdown due to the coronavirus and assuring them that the company will support them in the time of the coronavirus crisis. The company has said that it is taking the responsibility of providing the necessary safety and extended services of their cars. Volkswagen announced an extended service support, including Extended Warranty and Service Value Packages.
The company had recently launched the T-Roc in India and deliveries for the car are yet to start
Steffen Knapp, Director, Volkswagen Passenger Cars India said, "Volkswagen is exercising all the necessary measures and precautions to contain the spread of the novel Coronavirus (COVID-19) and have been adhering to all the directions as indicated by the Government of India. We understand this tough situation and would like to ensure peace of mind to our customers with the extended service support. We would like to reassure them that their Volkswagen car is safe and all services will be provided as applicable."
All customers whose standard Warranty is due to expire between March 22, 2020 and mid-May 2020 (both days inclusive) can now avail the special support up to July 31, 2020. All repairs as per standard warranty conditions with 100 per cent free of cost repairs can be availed. Customers whose standard warranty is due to expire between March 22, 2020 and April 15, 2020 (both days inclusive), can also avail the benefit of buying the Extended Warranty, up to 60 days of expiry of their standard warranty.
The company has also extended support to customers until July 31, 2020, whose welcome and paid maintenance service is due during the lockdown period. The extension of all these services can be availed at all authorised Volkswagen workshops across India.