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Customer Satisfaction Study Latest News

  • The new-age Indian two-wheeler customer is looking at a faster turnaround time during service that will improve the over satisfaction levels, a study by J.D. Power concludes. 2019 J.D. Power two-wheeler customer service index (2WCSI) found that customers who opted for the pick-up and drop option had a higher satisfaction level with 779 points, as opposed 742 points for those who didn't. The satisfaction was higher among customers that opted for express service at 777 points, as against 742 points for those who did not.
    Shorter Turnaround Time For Service Crucial For Two-Wheeler Customer Satisfaction: J.D. Power

Reviews

  • Millions of digital locks worldwide, including on Tesla cars, can be remotely unlocked by hackers exploiting a vulnerability in Bluetooth technology.
    Tesla Cars Vulnerable To Hackers - Study
  • JK Tyre & Industries Ltd has ranked highest in the JD Power 2015 India Original Equipment Tyre Customer Satisfaction Index. The study took feedback from over 4000 car owner participants, most of which were new-vehicle owners who bought their vehicles between May 2012 and August 2013.
    JK Tyre Tops JD Power 2015 Customer Satisfaction Index Study
  • Not just income, but taxes that keep fuel costs high and good roads with ample parking space determine the amount of personal car use for people in developing nations including India, a new study shows.
    Salary Doesn't Decide Car Usage: Study
  • Declining sales, negative customer sentiments and unclear future growth has made the business climate more difficult not only for the vehicle manufacturers but also for the auto dealers, according to a study.
    'Sales Volumes Per Manufacturer Fall by 8.6% in Last 3 Years' : Study