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Customer Satisfaction Latest News

People who buy new models of two-wheelers are more satisfied than buyers of carry-over or updated models, according to a new study. However, satisfaction levels decline if buyers face problems with vehicle quality during the initial ownership period. The JD Power 2017 India Two-Wheeler Automotive Performance, Execution and Layout (2WAPEAL) study is based on evaluations from 9,406 owners across 45 cities in India. The study includes 87 two-wheeler models from 10 makes, and includes owners who purchased a new vehicle between March 2016 and October 2016.

New Bikes Offer More Satisfaction Than Updated Ones: JD Power Study

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