JK Tyre Tops JD Power 2015 Customer Satisfaction Index Study
JK Tyre & Industries Ltd has ranked highest in the JD Power 2015 India Original Equipment Tyre Customer Satisfaction Index. The study took feedback from over 4000 car owner participants, most of which were new-vehicle owners who bought their vehicles between May 2012 and August 2013.
"Quality is the cornerstone of our brand promise and this commitment further strengthens our focus in delivering quality products and services to our consumers. The award underscores JK Tyre's continuous product innovation and its understanding of the Indian roads," said Dr. Raghupati Singhania, Chairman and Managing Director, JK Tyre & Industries Ltd.
The study says that the customer-reported problems with original equipment (OE) have reduced substantially in OE tyres in the last five years in India. This trend indicates improvement in the quality of OE tyres, according to the study.
JK Tyre has got the highest scores in overall customer satisfaction with 881 points. The company received 882 points in tyre design and styling and 886 points in ride (quality and handling).
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