Subject: Unsatisfied service for TATA Nexon XM model
Hello Sir,
This email is regarding the complaint of unsatisfied vehicle service.
I am Mr. Ranjit Lohar, purchased TATA Nexon XM Diesel model in Aug 2018 from Concorde Motors, Baramati.(MH). First PDI servicing of general checkup I did at Phaltan Naveen Motors.
I went for second servicing of my vehicle in Concorde Motors Tathawade, Pune. At that time service provider has not updated vehicle software and they told me that they have updated.
For third free servicing, I went to HEM Motors Div.pvt.ltd., Satara from Phaltan around 65km just to get hassle-free service and to avoid what happened in second servicing. But here also it is disappointed me a lot.
When I went to servicing center I told them about software update, engine oil and oil filter change. Vehicle running was 9500km. They called me after 2 hours and hand overed the vehicle with wash. Hardly I traveled my vehicle around 1km and automatically pick up was going down and oil indicator was highlighted. I stopped my car and opened Bonet. I saw oil filter was not tightened properly and entire oil was licked. When I checked it with oil gauge there was no oil left on engine.
I called to service advisor 7-10 times from my phone. But it was useless. I called to customer care of TATA Motors,they registered my complaint
I have also given my email id which is ranjitlohar1686@gmail.com
They said, they will send the complaint registration details over my email but I haven't received yet.
This entire scene happened today on Pune-Banglore highway.
After this all scene service advisor called me, then HEM Motors breakdown team came to look into the issue. They filled oil in the vehicle and tightened oil filter. After some time we start vehicle but there acceleration in vehicle and rpm was below 2. They routed us back to HEM Motors service center. I met to shop manager named Kazi. I was explaining him all the things but he haven't co-operated rather he suggested to do servicing at the location from where I brought the vehicle. Later on they checked vehicle and they told me that vehicle turbo charger is failed and they were advising me not to raise complaint we will do it. But I already raised it. They told me to keep the vehicle for 4-5 days in their Servicing center. And dropped me to bus stop, asked me to leave. Where I travelled 65km back to my home.
Overall here I want to say, only after 9500km of running with less use, if my vehicle is facing these kind of engine issue. This is completely unacceptable and unsatisfactory. I am so much depressed and stressed due this entire scene happened today.
Now I want my vehicle as new as it was when I purchased. I don't any issues in my vehicle engine. I request you to kindly look into the matter closely and help me to get my vehicle hassle-free. Otherwise I would have to raise complaint in district consumer forum against TATA MOTORS (Concorde Motors) and Hem Motors.
Hoping for your kind support ASAP.
EV
1st Owner
