We pit the new generation Toyota Innova Crysta with its closest competitor the Renault Lodgy to see if the new MPV still holds the podium in the MPV segment or can the Lodgy finally take over.
We drive the all-new Toyota Innova Crysta to see what does this new gen model of the popular MPV brings to the table.
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Toyota Innova Crysta User Review
3.5
User Rating
Tap To Rate:
5
46%
4
14%
3
7%
2
11%
1
21%
Do You Own This Toyota Innova Crysta?
Share your experience about Toyota Innova Crysta
Toyota Innova Crysta is a well-rounded MPV
4.0
GX 8 STR(Diesel)
The Innova Crysta is a solid, reliable car. The diesel engine is smooth, and the automatic transmission is very responsive. The interior is spacious, and the seats are very comfortable, making it ideal for long journeys. The Toyota Innova Crysta is a well-rounded MPV. It’s spacious, comfortable, and the diesel engine provides strong performance. The ride quality is excellent, and the car handles well even on rough roads.
By Sachin J
Posted on: Oct 04, 2024 12:57 PM
1
0
Feels sluggish especially in city traffic
2.0
VX-FLT 7 STR(Diesel)
Regret buying the Toyota Innova Crysta. The car feels sluggish, especially in city traffic. The mileage is far from what was promised, and the ride is not comfortable. The interior quality is also disappointing.
By Ajeet Sharma
Posted on: Sep 25, 2024 03:29 PM
0
0
Powerfull and Comfortable but Modern Features Missing
3.0
VX 8 STR(Diesel)
The Innova Crysta offers a comfortable ride, but the steering feels a bit heavy at low speeds. The diesel engine is powerful, but the car could use more modern features, especially in the infotainment system.
By Kalkartik Manjusha
Posted on: Sep 20, 2024 02:26 PM
0
0
Fantastic family car perfect for road trips
5.0
GX 8 STR(Diesel)
The Toyota Innova Crysta is a fantastic family car. Spacious, comfortable, and the diesel engine is a powerhouse. It handles long drives with ease, and the cabin is very quiet, making it perfect for road trips.
By Nalin Karkade
Posted on: Sep 18, 2024 01:36 PM
0
0
Quality called Crysta !
5.0
VX-FLT 8 STR(Diesel)
I love my Crysta! It’s spacious, comfortable, and the diesel engine offers great performance. The car handles very well on highways, and the mileage is decent considering its size. A great choice for big families. It offers a comfortable ride, even on rough roads, and the cabin is well-insulated from outside noise. The infotainment system is easy to use, and the overall build quality is excellent.
By Rani Gupta
Posted on: Sep 16, 2024 03:56 PM
0
0
Satisfied with Crysta
5.0
GX 8 STR(Diesel)
Performance
Mileage
Comfort
Cost of Ownership
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Safety
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I’m satisfied with my Innova Crysta, but there are a few areas that could be improved. The car is spacious and comfortable, but the infotainment system is a bit outdated. Also, the fuel efficiency is not great for city driving.
By Malu Haroon
Posted on: Sep 06, 2024 05:41 PM
0
0
steerig wheel is very heardly but vehicle is very good
4.0
Innova Crysta
Performance
Mileage
Comfort
Cost of Ownership
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only innova crysta all models
By Prashanth Kumar
Posted on: Mar 29, 2022 11:04 AM
0
0
Beginning of the end of only selling Toyota car - Innova Crysta
1.0
Innova Crysta
Performance
Mileage
Comfort
Cost of Ownership
Value for Money
Safety
Styling
Sales Support
Purchased New Innova Crysta but the seat colours were wrong. Supplied Hazel Brown instead of Camel Tan. Both dealer (Coimbatore Anamalais Toyota) and company are not responding. Dealer is repeatedly arguing that Toyota website is wrong!!Very poor customer support from both sides inspite of our repeated contacts. The steering wheel is in tilted condition while driving and we are surprised to note what kind of quality checks they made. Suspension is too hard and not like the old Innova cars. Steering is also too tight. Noisy engine at low speeds. Ultimately we realised we made a wrong choice in selecting this vehicle as one among our various vehicles. This will be our last Toyota and will never buy another Toyota. Hats off Toyota Kirloskar!!
By Summits Hygronics Private Limited
Posted on: Dec 02, 2021 01:37 PM
0
0
New INNOVA CRYSTA 2020
5.0
2.4 ZX MT 7-Seater(Diesel)
Performance
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Comfort
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The bold the beautiful the beast
By Vivek Yadav
Posted on: Dec 11, 2020 02:07 PM
1
0
New INNOVA CRYSTA 2020
5.0
2.4 ZX AT 7-Seater(Diesel)
Performance
Mileage
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Its awesome in every way. .
By Vivek Yadav
Posted on: Dec 11, 2020 02:06 PM
3
1
Battery problem and maintenance
2.0
2.4 VX MT 8-Seater(Diesel)
Performance
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More maintenance cost. 3rd class battery quality. Battery dead in 14 months only. Kuch bhi servicing charge. Not get quality of car as we spend money much more. To improve interior design.
By Mayur Belote
Posted on: Aug 11, 2020 06:12 PM
3
3
Seat not comfortable only one complain
4.0
2.4 GX MT 7-Seater [2020-2023](Diesel)
Performance
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I like innova is best comfortable seat .
Innova crysta seats total uncomfortable we buy crysta 2019 . I m feel bad now .
Only onw reason seat not comfortable.
Otherwise another all r ok
By Purushothaman
Posted on: May 12, 2020 02:08 PM
2
0
Hideous after-sales service.
1.0
2.4 VX MT 7-Seater BS IV(Diesel)
Performance
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I bought an Innova crysta VX Diesel (Manual shift) on 30 Dec 2016 with a three year warranty. I contacted the dealer (Commercial Toyota, Moradabad) on 15th Dec 2019 for warranty extension but then found the sale date to be wrongly recorded of October 2016 on their system. I have provided enough proof and after realising their mistake, they promised me to update it on their system and provide extended warranty ASAP.However the dealership constantly provided vague responses (like not getting reply on permission mail from Toyota India etc) and has neither come up with a solution nor a time frame in which they will resolve the query. After having called the dealer more than 50 times in 9 days, I filed a complaint with Toyota India (TCM12119418648) but haven’t received any response from anyone at Toyota India. Feeling helpless I have taken my query to this page to bring to everyone’s notice the laggard after sales service of Toyota and absolutely zero regard for customers. I also have recorded conversations with the dealer and Toyota customer support in case anyone wants a proof of my stand. I want to point out two points
1.) How can the dealer record a sale of more than 2 months prior to the actual sale date? I suspect this was done just to meet the sales target.
2.) I will be helpless if the actual warranty expires before 30th Dec 2019?
By Suvi Varshney
Posted on: Dec 28, 2019 12:48 PM
9
4
Good mileage and comfort
4.0
2.4 ZX MT 7-Seater BS IV(Diesel)
Performance
Mileage
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Good pickup, comfort, and mileage.
By Shivaraj B N
Posted on: Dec 13, 2019 06:40 AM
19
10
Innova crysta tyres problem
2.0
Innova Crysta
I have purchased new Innova crysta one year back and 3tyres are damaged and I have left vehicle on 24 September in Nandi Toyota still vehicle is in service centre they are not responding
By Bhaskar
Posted on: Nov 28, 2019 04:40 PM
76
22
Supreme car luxury car innova crysta
5.0
Innova Crysta
Performance
Mileage
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Supreme car I love this car only one thing I will say luxury meets power.
By Reema Singh
Posted on: Nov 19, 2019 09:55 AM
2
5
One of the excellent car.
5.0
2.8 ZX AT 7-Seater(Diesel)
Performance
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2.8 Zx AT. Whatever you want is there. The gear shift is excellent make sure that you use comfort mode. Eco mode is good but for normal throttle.
I have already run 12000kms, getting the mileage of 14 to 14.5 lts/km on highway with speed 100 kms/hr. I always Travel long distance of 1000kms at a stretch. The car doesn't roll even at 140 spd. You feel comfortable and safe at any stage of driving. Ac is excellent. Captain chairs are comfortable like flight feeling. Earlier I was using Audi AT.
At last what you want -power, pickup, space, mileage, durability, resale value, Looks, sufficient ground clearence, 7air bags, best navigation. Go for Only 2.8 Zx AT.
By Vikas
Posted on: Nov 17, 2019 11:36 PM
30
15
New crysta driven 9000 km
1.0
Innova Crysta
Performance
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It’s very sad to see my Innova crysta driven 9000km . The clutch and the starter motor has been blown out and caught fire in traffic . My complete family is lucky to get survived as we got down as emmediately the passer-by informed us dat there is fire coming out from the rear left tyre. As I had informed to toyota Bangalore- they are least bothered and no response till date. The dealer says it a clutch ride and doesn’t cover under warranty. It’s rediculous on the part of toyota. The dealer charged heavily for the clutch and starter motor . I sincerely advise all not to go for the specific Innova crysta as it has got so many mechanical niggles and issues. The higher management of Toyota never bothers nor cares it’s cust. They just want to rob customers money instead .
By Bharani
Posted on: Nov 12, 2019 05:54 PM
26
5
Not happy with the mileage per kmpl
3.0
Innova Crysta
Performance
Mileage
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Very poor mileage per km????????
By Tshewang Lama
Posted on: Nov 07, 2019 02:53 PM
3
1
Very Excellent MPV
5.0
Innova Crysta
Performance
Mileage
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Very Excellent family car
By Ramanathan
Posted on: Nov 07, 2019 02:52 PM
10
9
Bad Service at toyota showroom
1.0
2.4 ZX MT 7-Seater BS IV(Diesel)
Toyota is not at all upto it's customers satisfaction and I faced a very bad Service from one of the toyota showroom , where in the problem in innova crysta is not sort out and I'm not at all happy with toyota and paying 25Lakhs for that kind of vehicle is a big waste.
By Surya
Posted on: Nov 07, 2019 02:52 PM
8
3
Very Very Bad Service and Support Of Toyota.
1.0
2.8 ZX AT 7-Seater(Diesel)
Performance
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No support from Toyota Customer Care even after complaint of passing 6 months. And very very poor Service of Sunny Toyota Lucknow.
I had faced lots of problem after purchasing this damn expensive innova crysta 2.8 zx automatic. I had purchased this car only for the name sake of toyota good engine. But after owing this car I face lots of problem regarding servicing and maintenance. Servicing work of Sunny Toyota service centre is of low class .
Their so called engineer don't have a basic knowledge how to open the dashboard or other areas of the car .Therefore they scratched and do not properly fit the parts properly . Apart from this toyota makes a good commision from the insurance companies in the name of toyota protect policy . Andolan aur those insurance companies never gives full insurance claim even insurance is 0 dep.
At last Toyota is making indian customers fool.Because they knows that in india everywhere there is a sheep move.
By Saher Naqvi
Posted on: Nov 07, 2019 02:51 PM
7
0
Most Comfortable SUV yet Stylish
5.0
2.8 ZX AT 7-Seater(Diesel)
Performance
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Driving my life in Innova for the last 10 years and this Crysta is the 3rd in row . Simply great I can say . Most sophisticated and safest .
By Hussain
Posted on: Nov 02, 2019 05:19 PM
8
7
very unsafe deadly, harrasing , blood sucking
1.0
2.4 ZX MT 7-Seater BS IV(Diesel)
Performance
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I AM WONER OF TOYOTA INNOVA CRYSTA 2.4 ZX 7 SEATER MT CAR WITH TYRE SIZE OF (215 / 55 R17 WITH ALLOY WHEEL).
I HAVE HAD FATAL EXPERIENCES BECAUSE OF REPEATED TYRE BURSTING (5 TYRE BURST DURING ODOMETER READING OF 50000 ).
I HAVE STRONG DOUBT THAT THE TYRE SIZE OF THIS MODEL (2.ZX) IS INAPROPRIATE AS THE LOWER MODELS OF THE SAME CAR IS FITTED WITH SMALLER TYRES (205 / 65 R16 WITH ALLOY WHEEL).
THE ANOTHER VERY DIAPPOINTING FACT IS THAT TOYOTA COMPANY NEVER COMPENSATE THE LOSSES EITHER BY INSURENCE CLAIM OR BY WARRENTY. TOYOTA COMPANY'S CUSTOMER UNFREINDLY ATTITUDE IS HARRASING AND THEY DO NOT RESPOND TO EMAIL ON voc@toyota-kirloskar.co.in.
THE TOYOTA RESPOND YOUR EMAILS ONLY BY FIXED AUTOMATED REPLY AND
GENUINE REDRESSAL OF COMPLAIN IS NEVER ATTEMPTED.
CONCTING OVER THEIRE COUSTEMER CARE NUMBER IS ALSO HARRASINGN
AS EVERYTIME A TOKEN NUMBER IS PROVIDED TO YOU WITHOUT ACTUALLY RESOLVING THE PROBLEM.
By DR RAJ KISHORE SINGH
Posted on: Oct 17, 2019 12:36 PM
2
1
Good comfort and stylish design
5.0
2.4 ZX MT 7-Seater BS IV(Diesel)
Performance
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I suggest this car and is one of the best mpv.
By Pilli Ram
Posted on: Oct 09, 2019 02:00 PM
10
8
One of the best MPV in its segment
5.0
Innova Crysta
Performance
Mileage
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Value for money vehicle.
By Zuber Patel
Posted on: Sep 04, 2019 03:01 PM
12
11
Innova crysta review
5.0
Innova Crysta
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Mileage
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This car is very good at performance. It's interesting to drive.
Toyota India said that the prices had to be revised to partially offset rising input costs, which affects select models and variants in the brand’s lineup
Toyota and its dealer partners have set up a special emergency helpline number and have a deployed the Hilux pickup for rescue and movement of submerged vehicles
The 2023 Toyota Innova Crysta comes in four variants – G, GX, VX, and ZX, and will be powered by a 2.4-litre diesel engine with a 5-speed manual gearbox as standard.