Recently, I purchased the Suzuki Access 125 Ride Connect Edition, but my experience with the buying process has been disappointing. The Aryan Suzuki showroom significantly marked up the original cost, charging 30% to 40% more.
Regarding insurance, the showroom insisted on a basic insurance package priced at ?7,210, whereas the same coverage is available in the market for ?4,100 to ?4,500. Despite my right to choose insurance as per IRDAI guidelines, they denied my preference. They also charged ?350 for RSA (Road Side Assistance), whereas it typically costs only ?99 through insurance providers. When I questioned their choice of expensive insurance, they could not provide a satisfactory answer.
At the time of booking, they said we will resolve these issue when you making complete payment.
Attempting to cancel my purchase has been equally frustrating. They informed me that cancellation is not allowed, insisting I either buy from them or forfeit my ?30,000 booking amount. However, Suzuki's official policy states cancellations are permitted without charge. Despite reaching out to customer service and the grievance officer ("customer.queries@suzukimotorcycle.in", "branch.aryansuzuki@gmail.com", and "mathur.rajat@suzukimotorcycle.in"[Grievance Officer]), I have received no response.
Additionally, I have noticed issues with the bike itself. The plastic parts are showing signs of premature wear, suggesting possible quality concerns with the Great Suzuki's products(the bike 2 months old. getting white spots). I believe that Suzuki is Selling Refurbished bikes as Brand New. Moreover, after the first service, the bike now makes noises when turning, a problem that wasn't present before servicing.
Overall, I am deeply dissatisfied with the Great Suzuki Motorcycle's response and service. Based on my experience, I cannot recommend Suzuki Motorcycles to others.
