Ford India inaugurated its fourth parts distribution centre in India today. Other three centres are in Mumbai, Chennai and Delhi. With the new distribution centre in Kolkata, the company will be able to deliver its spare parts faster in the East and North East region of the country.
Spread over 3,200 sq. m area, the facility was inaugurated by Nigel Harris, President, Ford India together with Vinay Piparsania, Executive Director, Marketing, Sales & Service, Ford India, PK Umashankar, Vice President, Ford Customer Service Operations and Michele DeTombeur, Director, Parts Supply & Logistics, Ford Asia Pacific.
"Enhancing ownership experience is an intensive and continuous process, and a strategic imperative for Ford India. An important part of this endeavour is to keep improving our world-class after-sales offerings as we increase our footprint in India. With this new parts distribution centre, we will be closer to the dealer network improving parts availability, reducing lead time and enhancing overall customer experience," shared PK Umashankar.
The new warehouse will enable a better turnaround time in delivery of parts and accessories to dealerships in East and North Eastern parts of India. The company says that the East Zone is a rapidly growing market for it and the new centre will serve 28 dealer locations in the region.
"Together with enhancing customer satisfaction through improved delivery performance, this new centre supports our overall network expansion strategy and commitment to our customers in India. The strategic location of this centre will ensure that Ford dealerships in the East Zone will have enhanced parts availability, reduced transit time, lower transit damage and optimal inventory at dealer points, resulting in efficient overall operations and improved customer experience," concluded PK Umashankar.
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