Skoda Auto India has announced a new initiative, namely 'Compact Workshops' to enhance the after sales experience for its customers. Through this, the brand will open 30 new compact workshops across the country by the end of this year. The concept of compact workshops is aimed at expanding the service touchpoints. Going forward, all sales branches in non-metro locations will have a compact workshop, which will have a minimum service facility of two bays.
The Compact workshops will be capable of catering to periodic maintenance services and general repairs. Some of the servicing capabilities include inspection services, replacement of coolant, brake oil, ATF and brake disc or pad replacement. Customers can also avail other minor repairs viz replacement of bulbs, wiper blades, car detailing and accessories fitment amongst others' which don't require specialized tools. The major jobs as per customer request will be carried out at the main workshop.
A compact workshop will have a minimum service facility of two bays.
Zac Hollis, Brand Director - Skoda Auto India, said, "We have already introduced several initiatives on this front, and I am happy to announce the start of 'Skoda Compact Workshops'. Our objective is to cater to the growing customer base and ensure that customers have a seamless experience with the Skoda brand."
The company has grown its network presence by almost 25 per cent with the launch of Kushaq. The brand is now present in more than 100 cities across India, with more than 170 customer touchpoints including sales and after-sales facilities.
