FADA Delhi And Delhi Transport Department Partner For Greater Digitisation Of Car Buying Process

At the recently held Auto Retail Conclave in New Delhi, FADA Delhi and the Delhi Transport Department signed a Memorandum of Understanding (MoU), agreeing to push for greater implementation of digitalisation in the car buying process and provide faceless (not requiring physical interaction) services, in a bid to improve consumer experience.

The ceremony took place in the presence of Kailash Gahlot, Minister of Transport & Environment, Govt of NCT of Delhi, Ashish Kundra, Principal Secretary-cum-Transport Commissioner, Transport Department, Govt of NCT of Delhi, Om Prakash Mishra, Special Commissioner Transport- Road Safety, Transport Department, Govt of NCT of Delhi, Manish Raj Singhania, President, FADA, and Garima Misra, State Chairperson, FADA Delhi.

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Under the new MoU, both FADA and the Delhi Transport Department are expected to put greater focus on digitising services across dealerships in the region limiting the need to physically visit the transport department’s offices. The goal of the collaboration is to move all processes such as easy verification, paperless registration and more to digital channels at the dealer level.

To that end, the Delhi Transport Department has already pushed forward with the digitisation of nearly all its services. Out of 47 available services, 45 are now available via digital means with only pollution under control certificates and driving licence tests remaining physical.

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FADA also launched a “Model Dealer Agreement” (MDA) at the conclave. The MDA draft as per the body “visions to offer level playing field for OEMs and Dealer partners, in addition to further extending the responsibilities towards the end customers.” The MDA was formulated after studying over 100 global and Indian dealer-manufacturer contracts.