Mercedes-Benz Announces Exclusive AMG Pit Stop Service In India

Mercedes-AMG owners will soon get to experience the brand's exhilarating performance with its service as well. In offering special service for the AMG customers in India, the German auto giant has inaugurated its first ever dedicated AMG Service Bay at the AMG Performance Centre in Pune. The initiative is called 'AMT Pit stop' and will offer personalised and prioritised servicing to the customers in a short turnaround time, as per the company. This initiative is also aimed at supporting the fast growing population of AMG customers in the country. While the first AMG service bay has opened in Pune, it will be expanded to six other cities by this year end.

Speaking about the new initiative, Mercedes-Benz India - Managing Director & CEO, Roland Folger said, "Mercedes-Benz India has been on a determined drive to create tangible service differentiation for its customers and relentlessly innovate through its service offerings. The brand's topmost ranking in the recent J.D. Power 2017 India Customer Service Index study, is a clear testimony to this differentiation which is highly appreciated by our customers. The importance of personalized service experience is a key enabler in driving customer satisfaction in the luxury segment and we want to offer it to our AMG and Specialty cars owners. The dedicated AMG Bays across the 7 APCs will have highly personalized and prioritized service with shortest turnaround time, and aim to create a service experience which is as delightful and satisfying, as driving an AMG. The luxury performance and specialty car segment in India has immense growth possibility and requires special attention for customized service."

The new AMG Service Bay will be replicated across other centres including Mumbai, Delhi, Hyderabad, Bangalore, as well as the recently inaugurated APC's at Chennai and Kochi by the end of this month. The service bay will be handled by only trained technicians from the Mercedes-Benz Academy exclusively working on the AMG and Specialty cars. The AMG special tools too, will be recommended by Mercedes-Benz.

Furthermore, a specialist service advisor will be appointed who can understand the requirements of customers. Mercedes also says that if any spares are not available at the AMG Performance Centre, the same shall be airfreighted without any extra cost to the customer. In addition, customers too will be able oversee their cars being serviced and can interact directly and indirectly with the technicians.