TVS Offers 24/7 Road Side Assistance For Its Old And New Two-Wheelers
By Kingshuk Dutta
1 mins read
Published on September 27, 2016
- The RSA programme will be initially available in 70 cities
- TVS will be rolling out the program throughout the country by March 2017
- The RSA service can be availed via a 24/7 helpline or a smartphone app
TVS has always been the one for keeping an eye out for its customers. The Hosur based manufacturer has recently announced its 24/7 Roadside Assistance Program for all of its two-wheeler models. Initially, the program has been launched in 70 cities across the country and TVS says that it will expand to over 200 cities before the month of October ends.
The idea behind the initiative is to resolve on-road and sudden problems faced by customers and TVS will be doing so through a 24/7 helpline number and personal assistance as well. Presently, the services include fuel delivery, spare-key pick-up, any repairs that need to be carried out onsite. In cases of complete breakdown, the company will also be providing customers with cabs as well. Should an accident occur, there will be assistance for that as well, along with towing services and so on.
TVS believes that all of its 28 million customers will be benefitted from this programme as it is free of cost and can be availed via the 24/7 helpline or a smartphone app as well. TVS says that it has already received appreciation and positive response from a few of its customers.
JS Srinivasan - vice president, sales & service, TVS Motor Company, says, "As a Company, we constantly strive to meet the evolving needs of the two-wheeler customer with our products and also boost their overall ownership experience. With more than 3,500 dealer touch points, we are confident of extending a 24/7 Road Side Assistance Program, which will cater to the consumer's immediate requirements and also help them overcome any issue on the road."
TVS says that its RSA (Road Side Assistance) program will be applicable on all TVS motorcycles and scooters, be it old or new, without any charges whatsoever. TVS will be rolling out this program throughout the country by March 2017.
The other mass market two-wheeler manufacturers to offer such a program are Honda Two Wheelers and Royal Enfield. Honda Two Wheelers offers these services under the 'Honda Shield' program, wherein the customers can avail of 24/7 roadside assistance by paying additional charges along with the warranty charges. The RSA services from Honda Two Wheelers include puncture and mechanical repairs, fuel delivery, on-phone assistance and so on.
Royal Enfield too, offers a bouquet of services when it comes to roadside assistance such as on-site repairs, flat tyre repairs, fuel delivery, vehicle breakdown assistance and even medical referral, which can be quite helpful when riding in inhospitable conditions and remote locations. A Royal Enfield customer will have to get himself/herself registered for the roadside assistance program by paying a certain amount.
Great Deals on Used CarsView All Used Cars
- 42,000 km
- 57,276 km
- 49,360 km
- 50,000 km
- 63,670 km
- 25,000 km
- 74,440 km
- 67,000 km
- 29,884 km
- 15,666 km
Popular TVS Models
-16632 second ago
The Kia Sonet facelift is slated to be unveiled on December 14. The leaked brochure reveals details about its specifications, features and variants.
-13209 second ago
Enyaq 85 SUV offers over 560 kms of range while the coupe variant sees range increased to over 570 km.
-12537 second ago
The latest spy shots of the Tata Punch EV reveal the new LED DRL design on the offering, while the all-electric offering is expected to bring comprehensive upgrades.
-12533 second ago
This support initiative will run for 10 days from 8 December to 18 December for customers of Tamil Nadu, Andhra Pradesh and Puducherry affected from the flash floods
-11367 second ago
The manufacturer also said that it would hike the prices of its commercial vehicle range
-7089 second ago
The motorcycle is powered by a 457 cc parallel-twin engine that churns out 47 bhp of max power
-5550 second ago
Tata Motors will extend the vehicle warranty of customers affected by Cyclone Michaung, while the company is taking additional measures to improve accessibility to service their vehicles
21 minutes ago
Along with monetary aid, Hyundai Motor India Foundation is also working with the state government to delivery emergency relief and essential commodities
37 minutes ago
The carmaker said that rising input costs necessitated the revision in pricing.
1 hour ago
Jawa Yezdi motorcycles is holding a mega service camp in Cochin, Kerala from December 14-17 for owners to get free check-ups